Frequently Asked Questions

What is tallow?

Tallow is derived from cows through a careful rendering process that transforms suet into tallow. Historically, it was preferred by our ancestors for skincare. However, its use waned over time as animal-based products were gradually replaced by synthetic substances, petroleum derivatives, chemically processed plant extracts, and artificial vitamins.

Where do you source your tallow?

We care a lot about the quality and sustainability of our products! We only use grass-fed and grass-finished tallow from pastured cows, which is the best kind you can get. This is key for its nutrient density and ideal fatty acid ratios. Our tallow is sourced from a farm based in Illinois, USA. 

Are your ingredients organic?

YES! All of our ingredients, including our essential oils, are rated USDA organic. 

Is tallow OK for oily or acne-prone skin?

Our tallow formulas are extremely beneficial for acne prone skin, as they contain so many healing, inflammatory, antibacterial, and soothing properties. Since tallow closely mimics our skin's natural oils, it is very compatible for most skin types. Tallow is non-comedogenic meaning it won't clog your pores and will not cause breakouts for most people. If the whipped tallow feels too oily right at first, remember that a little goes a long way & it will sink in quickly!

Is it safe to use on my baby?

Tallow is nature's perfect moisturizer, diaper rash cream, & ointment for baby's sensitive skin. Our whipped tallow balms are made with all-natural, organic, non-toxic ingredients to hydrate and nourish your baby's skin without using any synthetic chemicals or potential irritants. If your baby is especially sensitive, we recommend the BASICS Balm which contains no essential oils. As with any product, check with your pediatrician before adding something to your baby's routine. 

What is the shelf life?

We recommend that you use up all of your tallow product within 6-12 months of opening your jar. All of our ingredients are very stable, but it is best to keep the lid tightly secured when not in use. Also store your tallow in a cool, dry place out of direct sunlight to preserve its light, whipped texture. For long-term storage, keep your tallow in the refrigerator to prolong it's shelf-life. 

Why do tallow balms differ in color, consistency, and scent?

Our whipped tallow balms and lip balms can differ slightly from batch to batch. Since we use natural, organic ingredients, each batch is not created 100% equal. This does not mean the benefits or contents are different. Tallow, the key ingredient, is influenced by seasonal and animal variations. Our handcrafted product's texture may shift with temperature changes, solidifying in cooler environments and softening in warmer ones. Its efficacy persists even if melted and re-solidified.

Why does my tallow balm feel "grainy"?

If you notice a slight grainy texture in your whipped tallow balm this is likely due to tallow crystals forming, which can happen during shipping when the product experiences temperature changes. Don’t worry though – these particles will melt into your skin upon application, and the tallow remains just as effective and safe! Since we use all-natural, organic ingredients with no fillers, the texture and consistency can vary slightly from batch to batch. This is a natural part of working with pure ingredients! While we can't control every factor during production and shipping, we can assure you that the balm’s nourishing benefits are still fully intact. To help prevent this grainy texture over time, store your balm in a cool, dry place away from direct sun or heat

What is your return policy?

We want you to be 100% satisfied with your purchase! We accept returns for unopened, unused items in their original packaging within 30 days for a full refund. To start a return visit our Contact Page. Please note, returns and refunds are not available for international orders due to customs and shipping complexities.

If your item is damaged, defective, or incorrect, please contact us right away so we can resolve the issue. We also offer exchanges for unopened, unused products in their original packaging.